Archive for the ‘Business Tips’ Category

The importance of Internal Control in Public Management

“I want to change the world but the world is immense … I’ll start by me, but it is so great … Then try with my entity, but I can not get them all … I know: I’ll start it myself.” Weisel

Internal control has been recognized as a tool for management of all types of organization, obtain reasonable assurance for the fulfillment of institutional goals and is able to report on their management to the people interested in it.

In public administration, this administration must be governed by constitutional principles and legal regulations, in addition, accountability for ultimate recipient is civil society viewed holistically, as public institutions are created to meet general needs of society , which has the supreme power in a democratic society. Internal control is seen as an appropriate mechanism to support the efforts of public entities in order to ensure reasonably adequate constitutional principles and accountability. Read the rest of this entry »

The flat rate may represent the end of productive agricultureUPA-Andalusia requires a budget sufficient to secure the future of farming and ranching.

The European Commissioner for Agriculture, Dacian Ciolos, presented last October and in Brussels the formal proposal on the reform of the CAP. Following its analysis, UPA-Andalucía has complained that the flat rate would impose represent to productive agriculture. Thus, UPA-Andalusia considers it essential to define all the agricultural agroecosystems according to criteria that allow differentiation reflect different ealidades r existing in agriculture and livestock, in order to maintain a balance.

In addition, UPA-Andalusia has criticized the absence in the proposed basic mechanisms of market regulation, a fact that leaves the field abandoned to more speculation in the markets. And is that the new proposal does not include anything about the mechanisms of market regulation, necessary to address the imbalance latent in the food chain.

At this point, UPA-Andalusia has reaffirmed the need to implement mechanisms such as a code of good business practices, which will prevent the political abuse of the mass distribution – given the rise of private labels, mainly n you in products such as milk or olive oil -; the momentum of the inter, so that they can agree on minimum prices linked to the average costs of production, at least in situations of crisis, the development of instruments and concentration of supply Finally, the implementation of effective contracts between industry and producers, to prevent any imbalance in the food chain as it happens today.

Also, UPA-Andalusia has advocated subsidiarity, so that it is each Member State aid which suits the needs of each region and culture, ensuring the diversity of them.

In this sense, UPAAndalucía has advocated active support to farmers, bringing in value addition to the use of hor to receive the aid, and setting a ceiling on the holding in terms of aid, so that the budget is to serve the general interest and not just a few.

Over-Mal-information or business information InternetDo you think information overload and excessive overproduction of businesses, products and services produce confusion, frustration, annoyance?

Truth, in my case if I produce all that, not you.
Maybe you disagree with me but I’m up to my neck, neck
or neck, you name it, hehe, so much business, product and anything comes to my mailbox and. if not deny, I produce confusion, frustration, annoyance and also makes me kind of sad, do not know why, maybe because I’m sad
as they fight each other to compete who has the best
product, or who earns more by selling the HP-4500-XX,
and so on.

Do you think there is any alternative solution to make money fast, without having to trade legal business, products or services without so much confusion, frustration or discomfort?

I used to think no, but now I think differently, thank God,
and now there are other methods to make money, but much
money
not mislead anyone offering you my great products or services
often not used them myself, hahaha, I laugh because it’s true
and perhaps you laugh because maybe today you also are selling things that do not use it or worse, you know you do not work,
and if you serve, you know that only very few can take advantage of the complicated

Two months without Internet through YacomI applied for discharge from the ADSL Yacom on 12 June and today we still have no connection (yes, for more than two months). Since then a great deal of nonsense has been happening in what I describe as the worst customer service of this country. And we all know that there is a remarkable competition of bad service and lack of respect for the rights of consumers, not ISPs.

From the first day, coach told us Movistar technical Yacom both like me, that in central Yacom signal does not reach, but that explanation has not been enough to make us waste time and patience to repeatedly again and again.

* We have cited 7 times to check the installation of the home (even knowing that the signal does not reach the center). Of these citations, to “joint tests”, on 4 occasions the technician has not appeared on home (guess who used to go to breakfast) and some of them have been reported in the incident that we had reported that I was not going to come ( lie !!!).
* I tried to open a complaint dozens of times. Some agents have assured me that I have opened a claim and the other I call again indicate that there is no claim. Other agents have indicated that I just happened to me with the claims department and forwarded me to technical support.
* I sent three emails to acceso@ya.com with my claim, they have never responded, but in my incidence indicate that they have done so.
* I have spoken to all the departments listed to initiate the call and dozens of times I have suggested things like: my situation is a disgrace and is inadmissible and that the agent is now up on their site to communicate in person to their higher, and I would call in a few hours to explain the reason for such chaos. I have never been called (and the first promise and was three weeks).
* All agents refuse to spend a coordinator of the area.

I’ve been a few persons incidents and other nonsense few thousand revisions, while Yacom refuses to go to central Movistar review the problem and wash your hands. I guess the issue is that the subcontractors who have paid per visit or just as workers are dissatisfied with their work that they do everything wrong that can.

The only solution that has given me is to invite us to give us Yacom withdraw without any fault that put us (wow a luxury …), given the poor service they are receiving. So after two months without the Internet, we decided to ignore them. This time I sent a complaint to the Consumer Catalan Generalitat. Unlike the claim, which is the instrument I use to seek compensation or restoration of damage, the report serves to inform the management actions that may constitute administrative violations and protect the general rights.

Worst of all this is that there is a fault that does not work for so long, but a client can have an impact open for more than 2 months by cutting Yacom service and no one knows or what the status of the incidence, or if someone is taking care not what happens exactly. I try to imagine the reasons for this situation and the only thing that comes to mind is a number of departments not wanting to work and passing the ball around extremely saturated area responsible for these situations or liabilities always unwilling to act.

trading

The idea of ​​trading options online may sound exciting to you, but how do you start? You have read a little about trading stock options, and you have tried to understand the basic concepts and strategies, but has been overwhelmed by the jargon. So where do you start?

The simple fact is, there is no direct access to this type of investment. It is necessary to start from the beginning – by understanding some of the critical concepts and some of the specialized terms used by traders of stock options.

The first thing to understand about stock options is how they differ from the usual strategies involved in buying and selling shares. When it comes right down to the end, these strategies are based on buying low and selling high. The only way to benefit from this is by buying shares that tend to increase in value, then sell when they have actually increased in value.

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market

The technique of observation is a research technique is to observe people, events, facts, cases, objects, actions, situations, etc.., In order to obtain certain information necessary for an investigation.

The observation technique is often used primarily to observe the behavior of consumers, and, generally, when using this technique, the observer remains hidden, ie, the study subjects are unaware of their presence.

We can use this technique in a natural way, for example, observing behaviors as they occur in their natural environment, or based on a structured plan, for example, creating situations where we can observe the behavior of participants.

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clients

An effective way to provide good care and to make a sale, you know beforehand the type or kind of customer you are dealing with.

Whatever the business or the public that we generally, a customer can basically be classified into 4 types or classes according to their behavior at the time of purchase.

Let’s look at what these 4 types of customers, and how we treat each of them:

1. The difficult client
The difficult client is the discerning customer, the customer is always complaining about everything, always finds a defect down to the smallest detail, never satisfied, he believes, have the right, you do not like to the contrary, and can be up to arrogant and aggressive.

The first thing to do to deal with this type of customer, is to have patience and remain calm and not fall into provocations, nor argue with him.

We must show a genuine interest in him, listening attentively to their complaints and solving them as quickly as possible, gracefully accepting criticism, giving the reason but did not actually have, as far as possible to meet their demands, etc.

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consumers2

Solving the problem
The next step is to solve the problem as soon as possible.

For this we must take the initiative ourselves, or we can choose to ask the client how he wanted to solve the problem described.

Maybe the customer wants you replace a defective product or refund your money invested in a product. In these cases, as long as we can, we must satisfy the customer and give him what he asks.

If it is a problem we can not resolve immediately, we promise that we will fix it as soon as possible, begin immediately taking the necessary steps, track, and then ensure that the customer has been satisfied.

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consumers

In every business there will always be complaints and claims by the customer, whether it is a very demanding customer, or we ourselves who have made a mistake, for example, having sold a defective product, or to be provided bad service or bad service.

Whenever these issues arise, a general rule in handling complaints and claims, is to remain calm at all times. We must always maintain a calm attitude and for any reason to argue with the customer.

  • With the emergence of these problems, we must be aware that we are in a difficult situation, but before you worry about losing the customer and to tell his bad experience to others, we take the situation as an opportunity to:
  • the views of the customer: Some customers never complain, and you do is an opportunity to know what we are failing and what we must correct.
  • strengthen our relationship with the client: a complaint or grievance is an opportunity for the client to feel heard and useful, to show our interest to deal with, and an opportunity to not only satisfies your request, to go beyond your expectations .

Let’s look through the following steps, how to proceed with complaints or customer complaints, and how we can convert the problem into a real opportunity:

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costumer

Sooner or later we will always find customers ‘difficult’, ie those customers who are always complaining about everything, always finds a defect down to the smallest detail, which are never satisfied, and may even to be arrogant and aggressive.

There will always be this type of customer, that however much one tries to calm him, to fulfill your requests or to compensate in some way, never be satisfied, and most likely will threaten to never return to our business, or never acquire our products.

What is recommended every time you let us address complaints of this type of customer, is to stay calm and do not be offended or annoyed with him. We understand that may just want to get rid of a bad day, or draw attention and make every effort not to lose a client.

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